Senior Safeguarding Case Manager Ref: SM17

Role location
Type of contract
Full Time

Senior Safeguarding Case Manager


Closing date: midnight, 26th January 2018

Our Organisation:

Here at The FA we are responsible for overseeing, promoting and developing English football at all levels, from grassroots through to the professional game. We have big ambitions. Some of our objectives include ensuring that The Emirates FA cup remains the world’s premier cup competition, that Wembley Stadium and St. George’s Park continue to be world-class venues, and that success is achieved with each of our 24 national sides.

The shared values, vision and pride of our people is central to our success. We are growing a team of highly skilled, passionate and hardworking individuals who are committed to the future of English football. We understand that diversity promotes innovation, and therefore we look for people who are great at what they do, no matter their background.

Overview of the role:

Similar to a Head of Service role, the Senior Safeguarding Case Manager will have overall responsibility for The FA’s safeguarding case management team, ensuring that the team works in partnership with relevant agencies and delivers effective and efficient risk assessment and management for vulnerable groups in football.

The post holder will play a lead role in the development and delivery of FA strategy, policy, procedures, regulations and protocols relating to the handling of safeguarding concerns.

What you’ll be doing:


  • In pursuit of broader FA strategic objectives, proactively work alongside the Head of Department to play a key role in the development and delivery of the Safeguarding strategy and business plan, working collaboratively with key stakeholders.
  • Actively manage priorities with key stakeholders and ensure that resource is aligned behind them.
  • Develop capability within the Safeguarding team to enable the achievement of the Safeguarding Strategy. Proactively identify and facilitate relevant learning and development opportunities for the team and ensure that reflective practice regularly occurs.
  • Ensure consistency in approach across Safeguarding Management Team; creating an inclusive, diverse and supportive environment that reinforces the Company values and culture, ensuring the acquisition, retention and development of talent.
  • Is an active champion for Safeguarding; leads by example to ensure that The FA’s expectations in relation to safeguarding responsibilities are clear.

Safeguarding policy, regulations and process          

  • Proactively work alongside the Head of Department to play a key role in the development and delivery of the effective safeguarding policy, procedures, regulations, protocols, systems and practices in football, working collaboratively with key stakeholders. These include, but are not limited to, other Safeguarding Managers, the Head of Department and The FA CRB.
  • Ensure clear robust documentation is in place to support the delivery of, and adherence, to our safeguarding policy, regulations and processes.
  • Lead on the continual review of safeguarding policy, regulation and processes, to ensure they are up to date, relevant and consistent with external best practice and advice.
  • Ensure that the case management systems enable the effective and efficient delivery of case management process, and provide The FA with relevant monthly management information on caseloads and progression.

Case Management & Regulatory Compliance       

  • Alongside the wider Safeguarding Management Team, conduct initial assessments into allegations of concerns, including decisions on the need for the imposition of any immediate safeguards.
  • Ensure the case team acts on all safeguarding children and poor practice referrals and complaints, undertaking investigations in relation to criminal records information, allegations or concerns about participants in football in line with FA Policies, Procedures, Regulations and Protocols.
  • Ensure that risk assessment is managed effectively and in line with FA Policies, Procedures, Regulations and Protocols. Ensure, where appropriate, effective risk management plans are implemented, including implementing emergency orders, such as interim suspensions.
  • Ensure the case team progresses cases to their full conclusion, within the agreed timeframes, including preparing all relevant reports and paperwork for cases that require an order, for consideration by the Safeguarding Review Panel and or Regulatory Commission hearing an appeal.
  • Ensure that all case files are kept up to date with accurate and consistent recording of actions taken on the case management system, in line with FA Data Protection Policies and protocols and the Disclosure and Barring Service (DBS) Code of Practice.
  • Ensure regular support and supervision, ensuring that safeguarding and poor practice cases and complaints are managed effectively and efficiently in line with FA policies, procedures, regulations, protocols and thresholds, including oversight of complex, high profile cases and appeals.

Performance and Reporting 

  • Provide meaningful, constructive feedback to relevant stakeholders to ensure that the safeguarding strategy is implemented effectively both within The FA, and broader stakeholders, for example County FA’s.
  • Set relevant stretch targets and objectives for the team to support the achievement of the safeguarding strategy/business plan.
  • Use relevant data and analytics to regularly report against the progress of these key objectives. This includes reporting to Board level. Where relevant, ensure that corrective action plans are implemented and delivered.


  • Ensure both yourself and the wider team develop and maintain professional working relationships and partnerships with external agencies; in particular:Police and Children’s and Adults Social Care departments
  • Local Authority Designated Officers (LADOs)
  • Local Safeguarding Children Boards (LSCBs)
  • Ensure both yourself and the wider team work collaboratively with colleagues within The FA Group and football’s designated Safeguarding Officer network, sharing information in accordance with FA Information Sharing protocols
  • Self-reflect on performance, ask for feedback, identify relevant learning needs, attend and effectively prepare for regular supervision and relevant management meetings.
  • Execute additional tasks as required in order to meet The FA Group changing                  priorities.

Who we are looking for: 

Essential Skills

  • Certificate of Qualification in Social Work (CQSW), Diploma in Social work (DipSW).
  • Experience of managing in a safeguarding, child protection, probation or youth offending team.
  • Experience within a 'Head of Safeguarding' role, or similar. 
  • A comprehensive understanding and demonstrable experience of safeguarding and equality legislation, frameworks, practices.
  • Evidence of child-centred approach and an understanding of children’s rights, needs and best interests.
  • Evidence of up to date child protection best practice, research and legislation.
  • Experience/ability in providing advice and consultation to others on matters such as child protection.
  • Proven experience of managing information sharing in the context of safeguarding children.
  • Experience of managing a large team within a safeguarding environment. Demonstrable evidence of a coaching style of management.
  • High level of personal resilience and of working in a pressurised environment.
  • Technology savvy, including proficient skills in Microsoft Office.

Desirable Skills

  • Knowledge of The FA's Safeguarding Children Policy and Procedures and Regulations.
  • Sound working knowledge of Data Protection principles and practice.
  • Previous experience in undertaking safeguarding and child protection practice and/or management in a social professional setting.
  • Experience using a safeguarding case management system to drive workflow.
  • Experience of working with volunteers.
  • Experience of working in football (paid or unpaid).

What we can offer:

  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary for the right candidate.


The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your covering letter.

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